Welcome to Teiva Systems Educational Center!

We offer online learning courses on the ServiceNow platform. We aim to prepare young IT professionals who will drive the industry and its ITSM sector. If you are at the start of your IT career or want to switch direction, our learning courses are the perfect chance to get a new amazing profession and find your place in the labor market.

Six reasons to learn ServiceNow

Powerful Platform

ServiceNow is many tools and functions that meet various business requirements. It allows applications development and implementation, service management and analysis, and year by year it develops.

Easy Workflow

The main benefit of ServiceNow is that it removes emails and spreadsheets from the flow of work. It moves the workflow from manual management to consumerized service experience designed for everyone in the enterprise.

MultiFunctionality

Starting as an ITSM platform, ServiceNow grew into a multifunctional system that can be used for HR management, Finance Service management, Stock management, and other enterprise departments.

Simple Entry

ServiceNow is a modern platform with an intuitive service experience, clear and well-structured. Knowledge of essential Computer Science is enough to start learning ServiceNow.

Great Networking

By joining ServiceNow community, you join a network of thousands of service managers, professionals, and thought leaders from around the globe.

Future Career

ServiceNow is developing quickly; it is far from its peak now. Young ServiceNow specialists can evolve together with the platform and extend skill profiles.

Events

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July

12 / 07 / 2022

ServiceNow Course

75 Hours

2-3 times per week

(19:00-21:00 Kyiv Time)

Start Now

Useful articles and pages

ITSM specialist: who is it, what does it do and how to become one

First, let’s define terms. The very first term – ITSM (IT Service Management or IT service management) – describes an approach to the provision of IT services aimed at meeting the needs of the client.

ITSM includes all the individual activities and processes that support a service throughout its lifecycle. ITSM provides an opportunity to reduce transaction costs and improve the quality of services provided by the IT department.

IT Asset Management as a Part of ITSM

Imagine the typical corporate office. What will you see? Desks filled with laptops and desktops, copying machines, WI-FI routers, and so on. Each device has a special set of programs and firmware. All this hardware needs to be listed, maintained, updated, repaired, and replaced continuously for a proper process flow, reliable reporting, precise billing.

The set of these processes designed to manage the inventory and its lifecycle in an organization is called IT Asset Management, or ITAM. This core function is a part of IT Service Management in an organization and is offered as a standard application on the ServiceNow platform.

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