Welcome to Teiva Systems Education Center

We offer online learning courses on the ServiceNow platform. Our goal is to prepare young computer professionals to lead the industry and its ITSM business. If you are at the start of your IT career or want to switch direction, our learning courses are the perfect chance to get a new amazing profession and find your place in the labor market.

Six reasons to learn ServiceNow

Powerful Platform

ServiceNow has many tools and functions that meet various business requirements. Developing year by year, it is used for application development and implementation, service management and analysis.

Easy Workflow

ServiceNow has the main advantage of deleting emails and worksheets from the workflow. It shifts the functionality from manual management to the consumerized service experience, designed for everyone in the company.

MultiFunctionality

Based on an ITSM platform, ServiceNow has become a multi-functional system that can be used for HR management, financial services management, inventory management and other business services.

Simple Entry

ServiceNow is a modern platform that provides a clear, well-structured, intuitive service experience. Basic IT skills are sufficient to start learning ServiceNow.

Great Networking

By joining the ServiceNow community, you join a network of thousands of service managers, professionals and thought leaders worldwide.

Future Career

ServiceNow is growing rapidly; it's a long way from its peak now. Young ServiceNow specialists are able to evolve with the platform and expand competency profiles.

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January

24 / 01 / 2023

ServiceNow Course

67 Hours

2 times per week

(19:00-21:00 Berlin Time)

Start Now

Useful articles and pages

ITSM specialist: who is it, what does it do and how to become one

First, let’s define terms. The very first term – ITSM (IT Service Management or IT service management) – describes an approach to the provision of IT services aimed at meeting the needs of the client.

ITSM includes all the individual activities and processes that support a service throughout its lifecycle. ITSM provides an opportunity to reduce transaction costs and improve the quality of services provided by the IT department.

IT Asset Management as a Part of ITSM

Imagine the typical corporate office. What will you see? Desks filled with laptops and desktops, copying machines, WI-FI routers, and so on. Each device has a special set of programs and firmware. All this hardware needs to be listed, maintained, updated, repaired, and replaced continuously for a proper process flow, reliable reporting, precise billing.

The set of these processes designed to manage the inventory and its lifecycle in an organization is called IT Asset Management, or ITAM. This core function is a part of IT Service Management in an organization and is offered as a standard application on the ServiceNow platform.

Success stories

Sofia Akulova

ServiceNow Support Specialist

Before enrolling in the course, I did not work in IT. Discovering the ServiceNow platform started for me self-learning, but the knowledge was not structured in my brain, so I went to the course.

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Maksym Diachun

ServiceNow Junior Support specialist

As soon as I finished the online course, I saw a post about starting the ServiceNow Rocket Course and I had no concerns about continuing my education. As a result of my hard work during the course, I got a job offer from Teiva Systems.

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Dmytro Suprun

ServiceNow Developer

I was one of the first students at this course in winter 2019-2020. I started the course without having basic skills in web development.
At the end of the course, I got an offer. 2 students in my group started working in Teiva Systems as ServiceNow specialists.

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Denys Varava

Junior Business Analyst / Project Manager

What can happen to a person who has spent more than 20 years working in the marketing industry? If someone had told me, I wouldn’t have believed it
Teiva Systems reached out to me two days before the final exam with an offer to work together.

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Artem Gorodynets

ServiceNow Junior Support Specialist

I studied ServiceNow on my own and got it’s very promising. I was told to check Teiva Systems Rocket Course. Any hesitation went out after the trial lessons. I loved the classes where we applied the skills to our own cases. Two weeks after the course I had a job interview. In few days they informed me I had obtained an offer, which I was happy about:)

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