ServiceNow Developer Rocket Course

We offer online learning courses on ServiceNow platform. Our aim is to prepare young IT professionals who will drive the industry and its ITSM sector. If you are at the start of your IT career or want to switch direction, our learning courses are the perfect chance to get a new amazing profession and find your place in the labor market.

Your roadmap from the Beginner to Senior specialist

Why choose Teiva Systems Learning Course

Your week with Teiva Systems Training Centre

Monday

Tuesday

18:00 – 21:00

Wednesday

Thursday

18:00 – 21:00

Friday

Saturday

Sunday

2 Hours
Class duration

75
Total hours

Program

2 Hours

+

1. Practice ServiceNow development and implementation skills to become a ServiceNow Developer or Consultant

Introduction lecture
Communication channels
Syllabus
Rules and procedures
Criteria to pass the training

3 Hours

+

2. Introduction to ServiceNow

An overview of ServiceNow. What ServiceNow is and who uses it.
ServiceNow infrastructure. Concept of cloud computing in ServiceNow.
What is PaaS, SaaS?
What is ITIL?
ServiceNow main terms
ServiceNow Modules blueprint (ITSM overview)
Development tools Overview

5 Hours

+

3. ServiceNow Administration & Configuration

First login to ServiceNow
Basic configuration and settings of the instance
Branding
Tables & Fields
Users, Groups & Roles
Lists, Forms & Views
Application & Modules
Update Sets

2 Hours

+

3.1 Mid-review

Practical Task (e.g. Create an application with tables, forms and export to Update Set for invoice process)

4 Hours

+

4. ServiceNow Pro Administration

Data Policies, UI Policies
Workflow editor
Flow Designer
Deployment process

1 Hour

+

4.1 Mid-review

Practical Task (e.g. Add flow logic to the application from the previous task)

4 Hours

+

5. ServiceNow Pro Administration

Service Portal
CMDB
SLAs
Service Catalog
Notifications

2 Hours

+

5.1 Mid-review

Service Catalog task creation (simple request with form, notification and workflow)

8 Hours

+

6. ITSM

Intro to ITSM
Incident Management
Problem Management
Change Management
Asset And Configuration Management
Knowledge Management
Request Management (Creating catalogue item, record producer, order guide)

12 Hours

+

7. Scripting

Scripting best practices
Business Rules
Client Scripts
Tables Creation
Field Creation
UI policies
Client scripts (OnLoad, OnSubmit, OnChange, OnCellEdit)
Glide Record
Glide System
Glide Form
Business Rules (Before, After, Async, Display ServiceNow Course Content)
Data Policies, Access Control, Notification mail scripts,
Schedule jobs, Script Include, Creation of dynamic reference Qualifier
UI actions
Debugging

5 Hours

+

7.1 Mid-review

Script type tasks and one task to define which type of script to use.

4 Hours

+

8. Core system setup

MID Sever
LDAP
SSO
Web Services
Integrations
Events

3 Hours

+

8.1 Mid-review

Install MID server, run Discovery, Integration between 2 PDI instances or with Database

3 Hours

+

9. Security

Login Security
General Security
ACLs
Encryption

1 Hour

+

9.1 Mid-review

ACL task for tables created in 3,1 task

2 Hours

+

10. Upgrades & Performance

Upgrades & Patching
Troubleshooting & System Diagnostics
Performance metrics & Monitoring
Cloning procedure
Support ServiceNow (Hi instance)

2 Hours

+

11. Reporting & Dashboards

Reporting
Homepages & Dashboards
Metrics
Performance analytics (Optional)
Workspaces

2 Hours

+

12. Other modules in ServiceNow

SDLC and ServiceNow
HR
ITBM
CSM

4 Hours

+

13. Exam

Test (questions from Admin certification) ~1h, practical case ~3h and needs to be sent at the end of the exam

2 Hours

+

14. Session with recruiter

2 lessons on CV best practices, CV creation, and 1 lesson to review results

4 Hours

+

15. One to one session

Interview with results of the exam

Payment

Name

Basic

242

Standart

368

Pro

484

Live class sessions
Mid-term review
Homework check
Access to lessons records
Access to lesson records after the course end
Group chat with the teacher
Up to 4 hours personal consulting with mentor
Final project review with an expert
Personal recruiting consultation
CV review
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Basic

242

Live class sessions

Final project review with an expert

Buy now

Standart

368

Basic +

Mid-term review

Homework check

Access to lessons records

Group chat with the teacher

Personal recruiting consultation

Buy now

Pro

484

Standart +

Access to lesson records after the course end

Up to 4 hours of personal consulting with mentor

CV review

Buy now

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