ServiceNow Course — Teiva Systems Training Centre

Ready to boost your IT career?

Then you are in the right place!

ServiceNow Rocket Course 2.0 by Teiva Systems is your short-run path to the career boost.

Your IT career super boost 2023 checklist

Business English

Javascript mastery or on the way

You are here now

ServiceNow – the top ITSM platform with 7.5 K B2B customers including 400+ companies of Fortune 500

Get ready to RAISE your income and work/life satisfaction on the next career turn!

Why ServiceNow Rocket Course 2.0 by Teiva Systems?

Fast learning pace – just as you are!

You master within 16 weeks only

Maximum cost-efficient* way to learn ServiceNow

Highly competent and friendly-manner teacher:
meet Iikka Isosaari

100% practical learning based on use cases of ServiceNow

Small intensive training group, 16 well selected students maximum.

Rich employment opportunities in Teiva Systems or other ServiceNow customers and partners

Comparing to either of: the usual Course price, alternative course prices and your potential income raise after the Course.

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Recent graduates of ServiceNow Rocket Course

Sofia Akulova

ServiceNow Support Specialist

Before enrolling in the course, I did not work in IT. Discovering the ServiceNow platform started for me self-learning, but the knowledge was not structured in my brain, so I went to the course.

Maksym Diachun

ServiceNow Junior Support specialist

As soon as I finished the online course, I saw a post about starting the ServiceNow Rocket Course and I had no concerns about continuing my education. As a result of my hard work during the course, I got a job offer from Teiva Systems.

Dmytro Suprun

ServiceNow Developer

I was one of the first students at this course in winter 2019-2020. I started the course without having basic skills in web development.
At the end of the course, I got an offer. 2 students in my group started working in Teiva Systems as ServiceNow specialists.

Denys Varava

Junior Business Analyst / Project Manager

What can happen to a person who has spent more than 20 years working in the marketing industry? If someone had told me, I wouldn’t have believed it
Teiva Systems reached out to me two days before the final exam with an offer to work together.

Artem Gorodynets

ServiceNow Junior Support Specialist

I studied ServiceNow on my own and got it’s very promising. I was told to check Teiva Systems Rocket Course. Any hesitation went out after the trial lessons. I loved the classes where we applied the skills to our own cases. Two weeks after the course I had a job interview. In few days they informed me I had obtained an offer, which I was happy about:)

Please provide correct data for your Course study contract

* Required fields

Your week with Teiva Systems Training Center

Monday

19:00 – 21:00

Tuesday

Wednesday

Thursday

19:00 – 21:00

Friday

Saturday

Sunday

2 Hours
Class duration

67
Total hours

Full program of ServiceNow Rocket Course 2.0

2 Hours

+

1. Practice ServiceNow development and implementation skills to become a ServiceNow Developer or Consultant

Introduction lecture
Communication channels
Syllabus
Rules and procedures
Criteria to pass the training

4 Hours

+

2. Introduction to ServiceNow

An overview of ServiceNow. What ServiceNow is and who uses it.
ServiceNow infrastructure. Concept of cloud computing in ServiceNow.
What is PaaS, SaaS?
What is ITIL?
ServiceNow main terms
ServiceNow Modules blueprint (ITSM overview)

6 Hours

+

3. ServiceNow Administration & Configuration

Overview of useful resources
First login to ServiceNow
Basic configuration and settings of the instance
Branding
Tables & Fields
Users, Groups & Roles
Lists, Forms & Views
Application & Modules
Update Sets

2 Hours

+

3.1 Mid-review

Workshop

4 Hours

+

4. ServiceNow Pro Administration (part 1)

Data Policies, UI Policies
Workflow editor
Flow Designer

2 Hours

+

4.1 Mid-review

Workshop

4 Hours

+

5. ServiceNow Pro Administration (part 2)

SLAs
Service Catalog
Notifications

2 Hours

+

5.1 Mid-review

Workshop

4 Hours

+

6. ITSM

Intro to ITSM
Incident Management
Problem Management
Change Management
Asset And Configuration Management
Knowledge Management
Request Management (Creating catalogue item, record producer, order guide)

2 Hours

+

6.1 Mid-review

Workshop

6 Hours

+

7. Scripting (part 1)

JavaScript basic

8 Hours

+

8. Scripting (part 2)

UI policies
Client scripts (OnLoad, OnSubmit, OnChange, OnCellEdit)
UI actions
Debugging
Glide Record
Glide System
Glide Form
Business Rules (Before, After, Async, Display ServiceNow Course Content)
Data Policies, Access Control, Notification mail scripts,
Schedule jobs, Script Include, Creation of dynamic reference Qualifier
Service portal part

4 Hours

+

8.1 Mid-review

Workshop

2 Hours

+

9. Core system setup

Web Services
Integrations
Events

2 Hours

+

9.1 Mid-review

Workshop

2 Hours

+

10. Security reporting & dashboards

ACLs
Reporting
Homepages & Dashboards
Metrics
Workspaces

1 Hour

+

10.1 Mid-review

Workshop

4 Hours

+

11. One to one session

Simulation of interview

2 Hours

+

12. Session with recruiter

2 lessons on CV best practices, CV creation, and 1 lesson to review results

4 Hours

+

13. One to one session with recruiter

Interview with recruiter

I’m interested but not ready to order now…

* Required fields

Iikka Isosaari
ServiceNow Freelancer / Architect / Dev / Consultant
Helsinki, Uusimaa, Finland

Iikka has circa 8 years of experience in ServiceNow, including scripting, administrating, and consulting clients. He will be delighted to share the knowledge and skills with students of Rocket Course 2.0.

Certified ServiceNow System Administrator
ServiceNow
Issued Sep 2015 · No Expiration Date

Certified Implementation Specialist
ServiceNow
Issued Apr 2017 · No Expiration Date