ServiceNow Developer Rocket Course
We offer online learning courses on ServiceNow platform. Our aim is to prepare young IT professionals who will drive the industry and its ITSM sector. If you are at the start of your IT career or want to switch direction, our learning courses are the perfect chance to get a new amazing profession and find your place in the labor market.
Your roadmap from the Beginner to Senior specialist
-
1
You get a basic knowledge to join a course: primary computer and programming skills, English, etc.
-
2
You join Teiva Systems Learning Course and get acquainted with ServiceNow platform and ITSM automation.
-
3
You practice ServiceNow development and implementation skills to become a ServiceNow Developer or Consultant.
-
4
You find your first job within ServiceNow ecosystem and implement your knowledge for business purposes.
-
5
You work as a ServiceNow Developer or Consultant, enhancing your skills and evolving together with the platform.
Why choose Teiva Systems Learning Course
All our teachers are experienced professionals with years of experience with ServiceNow and IT service management.
Live online learning with video on Zoom or Google Meet creates a friendly atmosphere for the practical knowledge sharing.
The course includes the tasks from the everyday routine life of real businesses and not the theoretical tasks from the textbook.
Learning groups are small, 10-15 people, so every student can get the answers and explanations from a teacher.
After the learning course, a student gets a career roadmap and knows what to do to realize it.
Your week with Teiva Systems Training Centre
Monday
Tuesday
18:00 – 21:00
Wednesday
Thursday
18:00 – 21:00
Friday
Saturday
Sunday
2 Hours
Class duration
75
Total hours
Program
2 Hours
1. Practice ServiceNow development and implementation skills to become a ServiceNow Developer or Consultant
Introduction lecture
Communication channels
Syllabus
Rules and procedures
Criteria to pass the training
3 Hours
2. Introduction to ServiceNow
An overview of ServiceNow. What ServiceNow is and who uses it.
ServiceNow infrastructure. Concept of cloud computing in ServiceNow.
What is PaaS, SaaS?
What is ITIL?
ServiceNow main terms
ServiceNow Modules blueprint (ITSM overview)
Development tools Overview
5 Hours
3. ServiceNow Administration & Configuration
First login to ServiceNow
Basic configuration and settings of the instance
Branding
Tables & Fields
Users, Groups & Roles
Lists, Forms & Views
Application & Modules
Update Sets
2 Hours
3.1 Mid-review
Practical Task (e.g. Create an application with tables, forms and export to Update Set for invoice process)
4 Hours
4. ServiceNow Pro Administration
Data Policies, UI Policies
Workflow editor
Flow Designer
Deployment process
1 Hour
4.1 Mid-review
Practical Task (e.g. Add flow logic to the application from the previous task)
4 Hours
5. ServiceNow Pro Administration
Service Portal
CMDB
SLAs
Service Catalog
Notifications
2 Hours
5.1 Mid-review
Service Catalog task creation (simple request with form, notification and workflow)
8 Hours
6. ITSM
Intro to ITSM
Incident Management
Problem Management
Change Management
Asset And Configuration Management
Knowledge Management
Request Management (Creating catalogue item, record producer, order guide)
12 Hours
7. Scripting
Scripting best practices
Business Rules
Client Scripts
Tables Creation
Field Creation
UI policies
Client scripts (OnLoad, OnSubmit, OnChange, OnCellEdit)
Glide Record
Glide System
Glide Form
Business Rules (Before, After, Async, Display ServiceNow Course Content)
Data Policies, Access Control, Notification mail scripts,
Schedule jobs, Script Include, Creation of dynamic reference Qualifier
UI actions
Debugging
5 Hours
7.1 Mid-review
Script type tasks and one task to define which type of script to use.
4 Hours
8. Core system setup
MID Sever
LDAP
SSO
Web Services
Integrations
Events
3 Hours
8.1 Mid-review
Install MID server, run Discovery, Integration between 2 PDI instances or with Database
3 Hours
9. Security
Login Security
General Security
ACLs
Encryption
1 Hour
9.1 Mid-review
ACL task for tables created in 3,1 task
2 Hours
10. Upgrades & Performance
Upgrades & Patching
Troubleshooting & System Diagnostics
Performance metrics & Monitoring
Cloning procedure
Support ServiceNow (Hi instance)
2 Hours
11. Reporting & Dashboards
Reporting
Homepages & Dashboards
Metrics
Performance analytics (Optional)
Workspaces
2 Hours
12. Other modules in ServiceNow
SDLC and ServiceNow
HR
ITBM
CSM
4 Hours
13. Exam
Test (questions from Admin certification) ~1h, practical case ~3h and needs to be sent at the end of the exam
2 Hours
14. Session with recruiter
2 lessons on CV best practices, CV creation, and 1 lesson to review results
4 Hours
15. One to one session
Interview with results of the exam
Payment
| Name |
Basic € 242 |
Standart € 368 |
Pro € 484 |
|---|---|---|---|
| Live class sessions | |||
| Mid-term review | |||
| Homework check | |||
| Access to lessons records | |||
| Access to lesson records after the course end | |||
| Group chat with the teacher | |||
| Up to 4 hours personal consulting with mentor | |||
| Final project review with an expert | |||
| Personal recruiting consultation | |||
| CV review | |||
| Buy now | Buy now | Buy now |
Feedback
Dmytro Suprun
Student
I was one of the first students at this course in winter 2019-2020. I started the course without having basic skills in web development.
ServiceNow presentation at the beginning helps to understand the value of the platform and the usage of applications.
Practical tasks at the end of each topic were good, though Business rules or ACLs. A schedule was flexible, a group could even ask to change the lesson time. A teacher answered my questions between the lessons.
At the end of the course I have got an offer in Teiva Systems.