Ready to boost your IT career?
Then you are in the right place!
The German ServiceNow Rocket Course 4.0
by Teiva Systems is your fast track to a career boost.
Date
December, 26
Platform:
Zoom
Language:
Ukrainian/English/German
Your IT career super boost 2024 checklist
Business English
Your level of German is B2 and above
You are here now
ServiceNow – the top ITSM platform with 7.5 K b2b customers including 400+ companies of Fortune 500
Get ready to RAISE your income and work/life satisfaction on the next career turn!
Why ServiceNow Rocket Course 4.0 by Teiva Systems?
Fast learning pace – just as you are!
You master within 9 weeks only
Our course is provided at absolutely no cost, ensuring accessibility to valuable educational resources
Highly competent and friendly-manner teachers from Teiva Systems
100% practical learning based on use cases of ServiceNow
Since 2007 in the development of innovative applications. We take immense pride in our esteemed status as a ServiceNow Premier Partner
Rich employment opportunities in Teiva Systems or other ServiceNow customers and partners
Why we've offered the Rocket Course 4.0 for free
Widening Access to Knowledge: Our goal is to make valuable education accessible to a broader audience.
Strengthening our Highly Skilled Workforce: 50% of Graduates from Prior Courses are Now Valued Members of the Teiva Systems.
Promotion of ServiceNow in Ukraine: Demonstrating ServiceNow’s Progression and Significant Potential for a Confident Future.
Your week with Teiva Systems training centre
Monday
19:00 – 20:00
Tuesday
Wednesday
19:00 – 20:00
Thursday
Friday
19:00 – 20:00
Saturday
Sunday
1 Hour
Class duration
31
Total hours
Full program of ServiceNow Rocket Course 4.0
1 Hour
1. Intro session, Soft skills
Introduction lecture
Communication channels
Syllabus
Rules and procedures
Criteria to pass the training
1 Hour
2. Support and its role in an organization
Definition of support.
Importance of support for business.
Main functions and tasks of support.
Interaction with other departments and customers.
Types of support: technical, customer, software, etc.
1 Hour
3. Support levels and their functions
Concept of support levels.
Level 1 (L1): Basic support and solving common issues.
Level 2 (L2): Resolving more complex issues that require additional knowledge.
Level 3 (L3): Advanced support, including working with developers and engineers.
Level 4 (L4): Support from external vendors or manufacturers.
Escalation of issues between support levels.
2 Hours
4 Introduction to ServiceNow
An overview of ServiceNow.
What is ServiceNow and who can use it?
ServiceNow infrastructure.
Concept of cloud computing in Service Now
What is PaaS, SaaS? What is ITIL?
ServiceNow main terms ServiceNow Modules blueprint(ITSM overview)
Overview of useful resources
3 Hours
5 ServiceNow Administration & Configuration
First login to ServiceNow Basic configuration and settings on the instance,
branding Tables & Fields
Users & Groups & Roles Lists & Forms &
Views Application & Modules Update Sets
1 Hour
6 Mid-review
Practical Task (e.g. Create Application with tables, forms and export to Update Set for invoice process)
2 Hours
7 ServiceNow Pro Administration
Data Policies, UI Policies
Workflow editor
Flow Designer
1 Hour
8 Mid-review
Practical Task
(e.g. Add flow logic to already created application in the previous task)
4 Hour
9 ServiceNow Pro Administration
SLAs
Service Catalog
Notifications
1 Hour
10 Mid-review
Service Catalog task creation
(simple request with form, notification and workflow)
3 Hours
11 ITSM
Intro to ITSM
Incident Management
Problem Management
Change Management
Asset And Configuration Management
Knowledge Management
Request management (Creating catalogue item, record producer, order guide)
1 Hour
12 Mid-review
ITSM Workshop
2 Hours
13 Scripting
Business Rules (Before, After, Async, Display ServiceNow Course Content),
Script Include,
Notification mail scripts,
Schedule jobs,
Creation of dynamic reference Qualifier
1 Hour
14 Mid-review
Workshop
1 Hour
15 Core system setup
Web Services
Integrations
1 Hour
16 Security reporting & dashboards
ACLs
Reporting
Homepages & Dashboards
Metrics
Workspaces
1 Hour
17 Mid-review
ACL task for tables
1 Hour
18 Certification
Q&A Session
1 Hour
19 A Day in the Life of a Support Specialist/Communication with the client
Overview of a typical workday.
Сhecking systems, feedback, and reports.
Handling incidents and requests.
Interaction with colleagues and other departments.
Problem solving and documenting solutions.
Working with the knowledge base and updating articles.
Preparing reports and planning for the next day.
Importance of clear and effective communication.
Techniques for active listening. Managing client expectations.
Handling difficult or irate clients.
Providing regular updates and follow-ups.
Documenting client interactions.
1 Hour
20 Session with recruiter
Best practices for CV creation
20 Min.
21 One to one session with recruiter
1-on-1 soft skills interview with our recruiter, including feedback
20 Min.
22 Technical interview
1-on-1 session with a support specialist, including feedback
Contact form
Recent graduates of ServiceNow Rocket Course
Tetyana Timofeeva
Quality Assurance Engineer
By enrolling in the Rocket 2.0 course and immersing myself in the world of ServiceNow, I transformed my career trajectory and set the stage for a fulfilling future as an IT professional.
Ripsime Khachatrian
Business Analyst/Project Manager
Embarking on the Rocket course at Teiva Systems Academy transformed my career, leading me from a state of depression to becoming a successful ServiceNow specialist with exciting job opportunities.
Sofia Akulova
ServiceNow Support Specialist
Before enrolling in the course, I did not work in IT. Discovering the ServiceNow platform started for me self-learning, but the knowledge was not structured in my brain, so I went to the course.
Maksym Diachun
ServiceNow Junior Support specialist
As soon as I finished the online course, I saw a post about starting the ServiceNow Rocket Course and I had no concerns about continuing my education. As a result of my hard work during the course, I got a job offer from Teiva Systems.
Dmytro Suprun
ServiceNow Developer
I was one of the first students at this course in winter 2019-2020. I started the course without having basic skills in web development.
At the end of the course, I got an offer. 2 students in my group started working in Teiva Systems as ServiceNow specialists.
Denys Varava
Junior Business Analyst / Project Manager
What can happen to a person who has spent more than 20 years working in the marketing industry? If someone had told me, I wouldn’t have believed it
Teiva Systems reached out to me two days before the final exam with an offer to work together.
Artem Gorodynets
ServiceNow Junior Support Specialist
I studied ServiceNow on my own and got it’s very promising. I was told to check Teiva Systems Rocket Course. Any hesitation went out after the trial lessons. I loved the classes where we applied the skills to our own cases. Two weeks after the course I had a job interview. In few days they informed me I had obtained an offer, which I was happy about:)